Privacy Policy

Privacy Policy: Avalon Solutions Corporation

Effective Date: January 1, 2026

Location: Victoria, British Columbia, Canada

At Avalon Solutions Corporation, we consider your home and business your sanctuary. Just as we are committed to providing an exceptional clean, we are equally committed to protecting the privacy and security of the personal information you share with us.

1. Information We Collect

To provide our high-quality cleaning services, we collect information that identifies you or relates to your service location, including:

• Contact Information: Name, phone number, email address, and physical service address.

• Service Details: Specific instructions regarding your home/business, pet information, and entry requirements (e.g., alarm codes or key locations).

• Payment Information: Billing address and payment method (processed through secure, third-party encrypted gateways).

• Communication Records: Emails or messages regarding quotes, feedback, or service scheduling.

2. How We Use Your Information

We use your data strictly for business purposes, specifically to:

• Schedule and provide cleaning services.

• Send service reminders and "Merry Christmas" or seasonal updates.

• Process payments and issue invoices.

• Improve our quality of service based on your feedback.

• Ensure the safety and security of our staff and your property.

3. Consent and Your Privacy

By hiring Avalon Solutions Corporation, you consent to the collection and use of your information as outlined in this policy.

• Family-Owned Integrity: We do not sell, rent, or trade your personal information to third parties for marketing purposes.

• Staff Confidentiality: All Avalon team members are trained to respect your privacy and are prohibited from disclosing any information about your home or business to outside parties.

4. Security of Your Information

As a family-owned business, we treat your data with the same care we treat your home.

• Physical & Digital Security: We use secure software to manage schedules and client data.

• Third-Party Services: When we use third-party tools (for example, for email newsletters or payment processing), we only partner with reputable companies that meet high-security standards.

5. Access and Corrections

You have the right to access the personal information we hold about you. If any information is incorrect—such as a change in address or phone number—please contact us immediately so we can update our records to continue providing seamless service.

6. Retention of Data

We retain your information only as long as necessary to provide our services or as required by Canadian law (for example, for tax and accounting purposes).

7. Contact Our Privacy Officer

If you have any questions about this policy or how your data is handled, please reach out to our team:

Avalon Solutions Corporation Victoria, BC

Email: info@avalonsolutions24.com

Phone: 778 679 5625